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Solution Definition
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Customer begins education on Agresso and actively participates in the definition of the Agresso solution.
Customers assume leadership for the project activities.
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Vendor consultants document the intended build or configuration of their products based on functional/modular definition of business process.
Customers lack the product knowledge to participate in definition.
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Super User Training
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Occurs early and reinforces the knowledge and experience being acquired by the customer team
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Usually at a later stage, often just before the user acceptance testing
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Build/Configure
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Natural ‘discovery’ of requirements is allowed for.
Less likelihood of costly re-work after testing
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Great emphasis on collecting and documenting detailed requirements
Difficult to change direction if necessary.
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Integrated System Test
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Customer’s deep understanding of both business processes and Agresso allows for more rigorous testing.
Level of issues identified and the number of iterations are reduced.
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Customer not integral in build process and lacks the necessary system expertise to contribute to testing process.
Higher level issues appear requiring more iteration - schedules start to slip.
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Go Live
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Customer super users perform go live after User Acceptance Testing, with full support from Agresso consultants.
No surprises and low stress. The customer already knows how it will go.
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Vendor consultants perform go live after User Acceptance Testing.
Typically a high-stress event as undocumented gaps between customer and vendor knowledge can appear.
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